National VA Council Flesher Windows, Hurricane Windows, Impact Windows

VBA MOU
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2013 Southern Area VETSNET Initiative (SAVI) 01/29/13 Claims Processing Time Assessment 02/08/13 PRISM (Proposed Rating Integrated Systems Module)02/26/13
2012 Standarization and Simplifying Rating Notification (SSRN) 01/06/12 Transformation Initiative Integration Pilot 02/01/12 Customer Relationship Management (CRM) System 02/09/12 Expansion of Fiduciary Hubs 03/01/12 Transformation Processing Model 03/28/12 Veterans Benift Management System (VBMS) 03/29/12 5 U.S.C. 7106(b)(1) Pilot 04/13/12 National Performance Standards for Legal Administrative Specialist (LAS) at National Call Centers, IRIS Response Center, and Pension Call Centers 04/18/12 National Performance Standards for Loan Technicians at Regional Loan Centers 04/19/12 Veterans Benefits Management Assistance Program (VBMAP) 07/18/12 Rules Based Process System 10/02/12 Veterans Claims Intake Processing 10/16/12 VSR Performance Standard 11/01/12 RVSR Performance Standard 11/01/12 Vocational Rehabilitation and Employment (VR&E) Video Telecounseling Pilot 11-16-12 Private Medical Records (PMR) 12/10/12
2011 Revised National Performance Plan Vocational Rehabilitation Counselor's(VRC)Counseling Psychologist(CP)National Performance Standards 01/20/11 Mandatory Overtime 06/30/11 Quality Review Teams 12/21/11
2010 Revised National Performance Plan Veterans Service Representative (VSR) VSR Elements
2009 FFE MOU 06/03/09 VBA Policy on Management of Veterans' and other Government Paper Records 2009 National Performance Plans for VSRs, RVSRs, and SVSRs 2009
2008
2007 Transfer of toll free calls 01/05/07 National Silent monitoring/call recording 05/03/07 National FlexiPlace Program 05/03/07
2006 Socioeconomic Goals Performance Elements MOU 10/19/06 MOU Article 26 02/01/06 Interim Certification MOU 05/19/06
2005 Employees Assigned To Benefits Delivery At Discharge (BDD) Sites 03/28/05 Implementation of (ETA) at VBA Field Stations Revised VSR Performance Standards 05/11/05 VRC/CP Performance Standards 06/14/05 National Scanner/Indexer Performance Standards 06/28/05 National VSR Performance Standards Pension Maintenance 06/28/05 National VSR Performance Standards Pension Maintenance 06/28/05 Education Programm Journey-Level ECSS and ELR Performance 06/28/05 Access Standardized Performance Elements Nationwide (ASPEN) 08/09/05 Relocation of COE Center to Winston-Salem 10/26/05
2004 Pilot Testing of TIMS Proposed National Performance Standards 04/01/04 National ECM and Senior ECM Performance Standards 04/01/04 Pilot Testing of the PMC Proposed National Performance Standards 04/09/04 Pilot Testing of VSR National Performance Standards 05/27/04 Employee Transition Issues in the Education Work-Study Consolidation 07/26/04
2003 Certification Validation test 07/02/03 Perf std for VCE's in Education Centers 06/30/03 Perf std test Loan Specialists 08/07/03 Learning Management System 09/15/03 MAP-D Implementation 10/08/03
2002 A 76 Employee Transition 01/18/02 Claims Process Improvement (CPI) Pilot 02/21/02 Nat Perf Plan Journey VSRs 02/28/02 Claims Process Improvement (CPI) Implementation 04/04/02 C & V Redesign 05/23/02 Claims Process Improvement (CPI) 06/19/02 Work Redistribution temp Newark Philly 11/05/02 PROSTAR 08/16/02 Decision Review Officer National Performance Test 08/27/02 Outbased RVSRs 11/20/02 Employee Express EEX implementation 11/27/02 Decision Review Officer National Performance Plan 12/31/02
2001 RBA 2000 01/22/01 VA Info Security Awareness Course 03/19/01 Previous NFFE facilities 03/22/01 Rehiring annuitants later amended in Oct 04/10/01 Work Stress Project 05/08/01 Virtual Call Centers VIC 06/14/01 Remote Management in Loan Guarantee 06/25/01 SDN 3 Pre-Discharge and C & P Jurisdiction 08/14/01 SIPA Beta Test eval 08/15/01 Rehiring annuitants to assist Tiger Team 10/15/01 Notational Performance Plan Journey RVSRs 12/20/01
2000 Certification 01/02/00 Sector Sites 02/29/00 Remote Mgmt Cleveland Pittsburgh Pilot 04/04/00 Case Mgmt Implementation 04/14/00 SDN 8 Finished Product Review Worksheet Pilot 05/18/00 SDN 2 Virtual Call Center Pilot 04/14/00 National Telephone Hours 06/12/00.pdf C&P Focus Groups 09/11/00 RPO Mandatory Overtime 11/13/00 Rewards and Recognition 11/20/00 Overseas Project 12/20/02
1999 STAR implementation 01/19/99 New Technology employee user computer 02/14/99 Technical Skills Matrix 02/14/99 Vital Implementation 03/16/99 Mortgage loan accounting center 12/15/99
1998 Remote Mgmt VR&C Hartford & Boston 06/16/98 Ground Rules Mid Term Bargaining 07/13/98 BPR Subject Matter Experts 07/14/98 Use of Teams to Perform Work 10/21/98
1997 Education RPOs 03/05/97 Help Teams 05/23/97 ISD Training 11/20/97
1996 Loan Guarantee 12/13/96
1991 BPR Testing at Demonstration Sites

AFGE / NVAC Stewards Handbook I am pleased to inform you of an exciting new AFGE/NVAC Stewards Handbook that has been developed by the AFGE/National VA Council Training and Education Committee and the AFGE Education Department to assist you at the local level. I believe that you will find this handbook informative, and useful in your everyday union activities. This is an action packed handbook designed to educate union stewards, local officers and other officials within AFGE/NVAC, and should be utilized nationwide. If you would like additional information, please contact Monica Dalton-Speer at the National VA Council’s office ~ (540) 345-6301.